Wednesday, 6 June 2018

Keeping a balance between the now and my roots

Amr Al-Farham, his wife Rasha and their son Kareem arrived in Toronto in December 2016. They are the second Syrian family our group had sponsored to come to Canada. We asked Amr to give our supporters an update about how the family has settled in.  

I promised, with pleasure, that I would write a post a year after our arrival and now it’s been almost 19 months. My wife and I were, and still are, overwhelmed with life, and this is another sign of becoming Torontonians. I think that one of the most important signs of becoming a Torontonian is that what you think you can do is way less compared to what you can actually do. 

When I knew that moving to Canada is happening, my child had just gotten out of the incubator after two months of intensive care. He had been born prematurely. To celebrate both events, we threw a big party at our flat in the city of Gaziantep, which we call Aintab, in the south of Turkey. During the party, my Syrian friend who had been to Canada before gave me what sounded like a very precious advice: “Amr, you won’t believe me if I told you that the country is extremely cold. Please wrap-up very well even under your pants as many people lose their genitals due to the extreme cold. If you’re not well prepared, your genitals will fall off and you will lose them forever.” 

My friend’s advice was untrue but the cold he told me about was something I never experienced in my life. I know now where the famous Game of Thrones’ phrase “Winter is coming” comes from, and how weather here controls not only the way people dress “the crows on the wall” but also how people act, react, live, behave and even smile.

Upon arrival, most people in Toronto have been very welcoming. I later figured out that the reason was that we were the hot topic in the news. We were the topic of debate and, to a much lesser degree, a target of insult for some conservatives. Unlike many Syrian friends in the diaspora who were hiding their identity in the public fearing becoming a target of hate, discrimination or just simply getting bombarded with tons of political and religious questions, I decided to say out loud that I had recently arrived as a Syrian refugee and was open to all responses. In downtown Toronto, the responses were usually warm and welcoming.

However, I would receive the strangest comments and questions that one would not expect. Here are some examples from different people during the past 18 months:
-   "You’re Syrian! Oh wow, that’s cool! I am happy to meet one in person, are you really as traumatized as they say in the news?"
-   "Oh, welcome to Canada buddy! May I ask a question; did you really cross the sea and walk across Europe in order to make it here?"
-   "We are glad you are here and safe; do you need toasters? We have an extra one?"

In our culture we use different bread (what people call pita here is actually Syrian bread), so toasters are not essential in our diet. But my answer to the last question was: “Thank you very much, what we really need here is a job.”

Speaking English and having university degrees helped us jump many steps forward. Ripple Refugee group understood this from the very first time they met us. Instead of registering us in a language school or showing us how to take a first TTC ride, they put huge efforts into networking and helping us write our resumes and cover letters in an attractive way for a Canadian employer. I want to mention the invaluable one-on-one meetings with group member Keith, who is a HR specialist.
With all the support we received, and by being proactive, flexible and positive, by talking to everyone and sending our resumes everywhere, my wife started working in a media company in February. She has since been promoted and given a permanent contract, while I was able to get a limited contract with Doctors Without Borders as a project manager. 

Being in an advantaged position, I volunteered my language skills and translated for Syrian newcomer families who did not speak any English, which connected me with many families who were not as advantaged as we were back home. They told me how determined they were to build a new life for themselves and for their loved ones. They were eager to study, or just jump at any job opportunity and start providing for their families despite all the challenges. I was also introduced to different private sponsorship groups who were from different age groups and different professions. Some were faith based while other were just neighborhood groups, work colleagues or even dog walkers. But what they all shared is that they were amazing people who were willing to provide as much support and care as possible.

Fleeing a war-torn country is not something that is easy to overcome. We still have our parents in relatively safer cities but with mortars occasionally falling around and kidnappings. They live under a brutal, oppressive and corrupt regime in a permanent failed economy and prevailing misery in the air. We have friends and family who are scattered around the world, with similar education qualifications. Some have been successful while others are still struggling. We talk to them on the phone and many reveal how desperate and helpless they are. I believe that if my friends in Germany, Spain, France or even Turkey and Egypt were privately sponsored and provided with similar support opportunities as happened to me and my wife, they would have been doing much better now and their host countries would have been benefiting from their skills.

In my mindset now, I am not a refugee anymore. I am a newcomer with skills, a Torontonian who follows up with elections, local news and checks the TTC updates every weekend. I am writing this article while my son is running around me, mumbling short sentences of mixed English and Syrian Arabic words. I have a daily struggle of how to keep a balance between the now and the roots, the future and the past, my current Canadian dream of a diverse, fair and open society and my Syrian dream of a stable democratic and pluralist country.  

By Amr Al-Faham

Monday, 4 June 2018

How can the citizen sponsorship model be improved?

On May 5, Canada4Refugees, in partnership with Ryerson University’s Diversity Institute, held a one-day workshop with members of sponsorship groups, settlement agencies and refugees to discuss the challenges of the current citizen sponsorship model, and ways to improve the system. Three members of the Ripple sponsorship group are founding members of Canada4Refugees, an organization that aims to both promote and support the citizen sponsorship model for refugee resettlement through advocacy, education and awareness.

Several experts shared their insights into private sponsorship and overall refugee and migration issues in Canada, including Senator Radna Omidvar, an expert on refugee and immigration issues; Mario Calla, the executive director of COSTI settlement agency; Samantha Jackson of Lifeline Syria; Wendy Cukier, head of Ryerson University’s Diversity Institute and the Globe and Mail’s Doug Saunders, who has written extensively about migration issues. Most stressed the importance of the citizen sponsorship model that started in the 1970s, when private citizens sponsored more than 60,000 so-called ‘boat people’ - instead of the 4000 the government had anticipated. The response to the Syrian crisis was equally enthusiastic, but interest in private sponsorship has declined noticeably in Canada after its 2015/2016 peak.

The participants identified a number of challenges for citizen sponsors. They include finding sponsorship agreement holders (SAHs) as well as a lack of oversight from SAHs; lack of access to settlement training and limited funds; the long processing time for applications; weak links between sponsors and settlement agencies; a lack of communication between sponsorship groups and the Department of Immigration as well as limited availability of resources for refugees in rural and northern communities. Refugees’ access to work and language training was also noted as a concern. Another issue that was lamented is that there is no clear information about how many private sponsorship groups there are in Canada, and the difficulty to connect with them.

In a brainstorming and discussion session, a number of suggestions were made on how to improve the system.

·       Create an organization – possibly comprised of representatives of Canada4Refugees and the Refugee Sponsorship Training Programme – to work with the SAH Council to make more information and resources available to private sponsorship groups
·       Create a universal, non-faith based SAH that sponsors could go to for information and support. It should probably start in Toronto but could be replicated around the country if successful.
·       Create a better handbook outlining pre- and post-arrival obligations and improve access to resources and services for sponsorship groups
·       Comprehensive training and capacity building for front-line service providers as well as for sponsors, catering to diverse learning styles
·       Refugee voices need to amplified in conversations about sponsorship and refugee issues in general
·       More direct and clear information is needed on family reunification, which is important for mental health of refugees. IRCC may need to expand its definition of family, going beyond the Western notion of a nuclear family
·       Sponsors should be allowed to sponsor asylum seekers, e.g. those who have come across the border from the US.
·       Advocacy is needed to motivate the public to continue to sponsor refugees/have empathy for refugees. Telling stories, appealing to emotions can help.

At the end of the workshop, participants came up with suggestions for concrete actions that could be taken. They were ranked by the participants. Here are the top seven:

1.       Fund additional employees at ICRCC to review the backlog of applications, with a view of processing 50,000 refugee applications each year for the next five years.
2.       Call on the government to waive limits and quotas on the number of refugees for private and citizen sponsorships each year.
3.       Mobilize citizens who are not on-board – if we don’t change their perceptions, there will be no political change
4.       Invite fifty asylum seekers to a BBQ at Allen Gardens
5.       Create better communication channels to share information and ideas, and to enhance collaboration
6.       Create a secular SAH, similar to Lifeline Syria, that is transparent, open to working with all sponsorship groups, able to issue tax receipts and has staff that answers questions and makes referrals to other organizations
7.       Create a list of all private sponsors in the Greater Toronto Area (GTA) to build a network

Tuesday, 21 November 2017

Why we decided to focus more on BVOR refugees rather than named-case sponsorship

For Private Sponsorship groups like ours, which want to undertake sponsorships on an on-going basis, there are number of benefits of working through the Blended Visa Office Referral (BVOR) program as compared to the Named-Case stream.

Named-Cases are those where an application is prepared here in Canada and submitted to the Canadian Immigration Department (IRCC) for review and, hopefully, approval. The vast majority of Syrian refugees who were privately sponsored over the last two years came to Canada through the Named-Case program. Their applications were prepared by family or community members or by groups such as Lifeline Syria before being submitted to the IRCC for consideration. 

The BVOR program, on the other hand, contains refugees whose files have already been reviewed and approved by the IRCC.  A list containing brief biographical profiles of the approved BVOR refugees is periodically circulated by the RefugeeSponsorship and Training Program and Group of 5 or private sponsorships groups, working with their Sponsorship Agreement Holders, can choose from this list who they want to sponsor.  

When comparing the two refugee programs, Private Sponsorship groups may find that there are a number of benefits of opting to sponsor refugees from the BVOR stream. These benefits include:

  • Lower fundraising requirements:  Under the BVOR program the government pays up to 40% of the associated costs for the first year of resettlement here in Canada. Named-Cases require private sponsors to pay for 100% of the settlement costs.
  • Faster and more predictable arrival times:  Since refugees under the BVOR stream are pre-approved by the government and are ‘ready to travel’, they will normally arrive within 12 weeks of the private group requesting the sponsorship [Note – there was a breakdown in the BVOR program in 2016/2017 which led to inordinate delays, substitutions and outright cancellations but this was an exception to the program’s normal operating process]. 
Named-Cases typically take a minimum of 18 months but possibly as long as 36 - 48 months from submission of the application to their arrival into Canada, assuming the application is approved.  
  • Reduced Paperwork: Private groups need to fill in minimal paperwork to sponsor BVOR refugees whereas Named-Cases involve extensive paperwork and backup documentation to support the application. 
  •  BVOR cases are pre-approved and arms-length, eliminating the possibility of emotional turmoil that can arise in stalled or rejected Named-Case applications: With Named-Cases, delays or rejections can be heart-wrenching for both the sponsors and the refugees themselves. In some cases, the sponsors are communicating directly with the Named-Case applicants trying to explain why the application is delayed or possibly helping out financially until it is approved. [Note – the process errors in some of the BVOR files mentioned above, in 2016/2017, in some cases also lead to similar issues, but that is not how the program normally functions].
  • Sponsor groups can choose who to sponsor based on their own priorities: Our group is interested in sponsoring the most vulnerable of refugees – those with medical issues, women at risk, larger families, single parent families etc.   In addition to these criteria, we are now also interested in sponsoring Rohingya refugees. The circulated BVOR lists provide profile descriptions, including country of origin, which allow groups to select who they want to sponsor based on their own pre-determined priorities
  • BVOR sponsorships do not use up scarce Sponsorship Agreement Holder (SAH) quotas: Each year the IRCC sets a limited quota for the number of sponsorships that a particular SAH, such as the United Church, can undertake.   Since BVOR sponsorships do not count against these scarce quotas they are more appealing to SAH’s and they can be initiated even when the SAH has reached its annual quota limit.

I want to emphasize that both the Named-Case and the BVOR programs are important and valuable in terms of Canada’s overall refugee efforts and the humanitarian values that they espouse.  The Named-Case stream enables community groups, or the newcomers themselves, to sponsor relatives or other key members of the newcomers’ original community, and this has been shown to be extremely important to the emotional well-being of the newcomers and in helping to ensure their successful long-term resettlement here in Canada.  From a purely humanitarian point of view, family reunification is obviously something we should strive for, rather than having families separated by geography and possibly leaving close family members overseas, still in harms way.   

Furthermore, in what has become known as the “Echo” effect, many Private Groups developed a strong attachment with their sponsored newcomers and are now undertaking follow-on Named-Case applications to help these newcomers bring in extended family members as well.  Our group have decided that we will consider sponsoring adult children or the parents and grandparents of people we have sponsored but generally we are not looking at sponsoring relatives beyond that – but that is a decision that our group, like other groups, must make on a case by case basis.

Notwithstanding the “Echo” effect, for those groups that are considering sponsoring refugees on an on-going basis, one after another, they may find for the reasons mentioned above that the BVOR program is much easier to work with than the Named-Case stream.  Currently there is a shortage of Private sponsors putting their hand up for BVOR refugees which is a shame given the many benefits associated with this program.

Andrew FitzGerald
Chair, Ripple Refugee Project

This article was first published on the Canada4Refugees blog

Sunday, 30 July 2017

A memorable meeting in Ethiopia

After the successful sponsorship of two Syrian families over the past year and a half, Ripple has been eagerly looking forward to our next sponsorship opportunities. Khaled’s situation was brought to our attention by our Syrian group member Ammar. Khaled had fled violence in Syria and is now living temporarily in Ethiopia. Ripple enthusiastically agreed to support his application to come to Canada.

In April, we received an update on Khaled’s application which read as follows:

Good Day,

Please be advised that this application is still in progress and is in queue for an Interview.

Unfortunately the interview dates have not been determined yet, once they are established the applicant will be notified accordingly.


Immigration and Visa Section | Service Immigration-Visas
Canadian High Commission | Haut Commissariat du Canada
Government of Canada | Gouvernement du Canada

The following month I was in Ethiopia, as part of the Toronto Addis Ababa Academic Collaboration in emergency medicine.

While there, I sent this simple text message:
“Hello Khaled, I’m part of your Canadian sponsorship group. I’m in Addis this week, it would be great to meet. Are you free on Tuesday for coffee? –   Jennifer” 

Within minutes, Khaled messaged me and we arranged to meet.
On the patio of my hotel we ordered Fanta and coffee and Khaled told me his story. He told me of the violence his family has experienced, showed me photos of war-decimated buildings where friends and family members once lived. He talked about struggling to support himself after leaving Syria, first fleeing to Sudan and then on to Ethiopia. 

With great difficulty, he’s found work in his area of expertise, travel and tourism, but his situation in Ethiopia is precarious. There’s no guarantee day to day of how long he will be able to continue to work and live there. Khaled's wife and daughter are still in Syria, eagerly awaiting the time when their family can be reunited

Khaled continues to await a date for his interview and the opportunity to finally move from a temporary existence to being able to build a new home in Canada.

We ended our visit with the shared hope that the next time we see each other will be in Pearson Airport as Khaled arrives in Toronto to start his new life.

By Dr. Jennifer Bryan

Thursday, 15 June 2017

Despite the enormity of the global refugee crisis, don’t put your head in the sand

When the world marks World Refugee Day on June 20, we are reminded of how huge the number of people is who have been forced to flee their homes. On average, 20 people were driven from their homes every minute last year.  According to the UN Refugee Organization, 65.6 million people were forcibly displaced worldwide at the end of 2016.

The reaction of the international community to this unprecedented crisis has been pitiful. Most European countries are closing their doors to as many asylum seekers as possible. The number of refugees arriving in the United States has dropped sharply since the election of Donald Trump. 

And while the Canadian government prides itself on being exceptionally welcoming to refugees, the actual numbers do not confirm this: From 2015 to 2016, Canada has taken in about one refugee for every 2,000 people, compared to 30 in Sweden, 20 in Austria, or about a dozen in Germany, Finland or Norway, putting Canada in 20th place among industrialized nations accepting refugees, on a per capita basis. Furthermore, a recent study shows that Canadians as a whole are not more tolerant towards refugees than other countries.

Given the enormity of the displacement issue and the unwillingness of governments to do more, many of us feel helpless. But now, more than ever, is not the time to put our heads in the sand.

Here are a few things you can do:

Sponsor refugees

  • If you live in Canada, consider forming or joining a private refugee sponsorship group
  • If you are outside of Canada, petition your government to consider adapting the Canadian private sponsorship model

Help refugees settle into Canada (or other countries)

  • Join a welcome group of volunteers who support government-assisted refugees settle into Canada with the Together Project
  • Become a newcomer mentor with CultureLink
  • Check out other volunteer options to support newcomers in your local area. In Toronto, you can check out Volunteer Toronto’s Helping Refugees page. 
  • Offer a (temporary) home to refugees – you can sign up on Roofs for Refugees or Airbnb’s Open Home platform, for example

Speak out

  • Advocate for more refugees to come to Canada faster, and to clear the refugee backlog - for example by writing a letter to your MP. You can find more information on the Canada4Refugees website. 
  • You can also check out the ‘Refugees Welcome ‘ campaign resources of the Canadian Council for Refugees 
  • Sign a petition, such as Amnesty International’s petition to the Canadian government to rescind the third party agreement with the United States
  • Share the UNHCR’s #WithRefugees campaign and other refugee-related messages on social media
  • Speak out when you hear negative comments about refugees, migrants and newcomers


  • Donate money to organizations working with refugees, either local ones such as Lifeline Syria or global organizations such as the UNHCR, Doctors Without Borders, ShelterBox, Save the Children
  • You can also give in-kind donations such as furniture, clothes and household items to a number of local organizations. Remember to only donate items that are in excellent condition

Do you have other suggestions? Send us your ideas in the comment box!

By Claudia Blume

Tuesday, 16 May 2017

Canada's recurring refugee debate ignores our historical experience

With the recent increase in refugee claimants crossing unannounced into our country from the U.S., Canada’s approach to refugees is once again being hotly debated.

While there is a commonly held view amongst Canadians that we have been, and continue to be, a very welcoming country when it comes to refugees and other immigrants, the reality is that over the last 150 years nearly every large wave of immigration has faced significant resistance. And, in pretty much every case, the arguments against allowing in whichever group it is at the time have largely been the same.

Our lack of historical memory concerning our often-conflicted attitude toward immigration prevents us from learning from the past and leads us to keep repeating the same tired debate over and over again.

When a boatload of desperate Tamils arrived off of Vancouver’s shores in 2010, the Harper government declared it a national emergency, recalled parliament from summer recess, passed new laws and argued that the 400 or so bedraggled people posed a significant threat to our security.

Canada had virtually the same reaction in 1939 when a boatload of Jews fleeing Nazi persecution on the MS St. Louis tried unsuccessfully to land in Nova Scotia, and in 1914 when the Komagata Maru arrived in Vancouver waters carrying Sikhs.

Sikhs on-board the Komagata Maru
Like many Canadians, I have always been proud of the role that Canada played in providing sanctuary to African Americans fleeing slavery via the Underground Railway. However, at the time, many of our ancestors viewed the fleeing slaves as “illegals” who, because they were not properly screened, represented a potential security threat and integration challenge. Sound familiar?

Exactly the same arguments are now being used against the few hundred poor souls that are currently crossing our borders each month fleeing persecution in the hope of finding a better life.

What is interesting is that over the years, the reasons cited by those opposed to each major wave of immigration and refugee resettlement have almost always been the same. They have argued that immigration from this particular group should be minimized because these people have a different culture, a different system of values and beliefs; that they won’t be able to integrate; that they will be a drag on our economic resources; that there are too many and as a result that they will swamp our society and change our national identity. That they are a security threat.

In the early 1900s immigration from China was resisted since there was a fear that numerically they would swamp us and that our security was threatened by the Asian diseases they would bring with them.

Chinese labourers detraining camp, Petawawa, ON.Credit: Meredith, C.P./Library and Archives Canada
From the mid-1800s to the mid-1900s there was considerable hostility to Irish Catholic immigration. For many, the Irish represented an undesirable cultural group whose allegiance was more to Rome and the Catholic Church than to Canadian laws and values.

Leading up to and during the Second World War practically no Jewish refugees were allowed into the country because, it was argued, they had different religious and cultural beliefs and practices, which would make it hard for them to integrate. And once again, the security concerns were raised — how could we be sure that no German agents were hiding amongst the valid Jewish refugees, ready to attack our country once they were resettled into Canada?

Given that the same alarmist, anti-newcomer arguments have proven, in every case, to be invalid over the last 150 years, perhaps it’s time that we acknowledge there is nothing to fear from these waves of immigration. Instead, let’s recognize that, as in the past, each new wave does in fact end up integrating into our society and contributing to making this country the vital, culturally rich and economically strong mosaic that it is.

Canadians should have greater faith in the overarching strength and resilience of our Canadian identity and the universal appeal of our values when concerns about newcomer integration are raised. We have a wealth of historical experience to show that this faith would be well-founded.

This opinion article by RRP chair Andrew FitzGerald was first published in the Toronto Star, May 16, 2017

Friday, 5 May 2017

Lessons Learned: Post-Settlement (Self) Evaluation

As our group is in the process of sponsoring additional refugees to come to Canada and we will be assisting these future newcomers in their settlement process, we wanted to learn as much as possible from our first settlement so that we can improve our effectiveness as time goes on. 

A number of people have expressed interest in learning more about the evaluation process we undertook, and the specific questions we asked, so we wanted to share this information in our blog.

The evaluation process was undertaken as we moved into the 13th month, once the formal sponsorship period of 12 months had been completed. The first survey was conducted on a one-on-one basis between the individual members of the newcomer family and an Arabic speaking volunteer, without any of our sponsorship team members being present. The questions were provided ahead of time, in Arabic, and the family members were encouraged to be as critical as possible so that we could learn from their feedback. Some key takeaways from their feedback are included below the questionnaire.

The second questionnaire was completed on an anonymous basis via Survey Monkey with members of the sponsorship team. The results were then discussed and distilled down into the most important learning points for our group members to consider. A few selected examples of our feedback are included below.

The third part of the evaluation, not included here, was an open and frank discussion with each of the newcomers, individually, with a close and trusted member of the settlement team and an Arabic interpreter. The aim of that discussion was to highlight things that the settlement team felt that the particular newcomer still needed to focus on, or opportunities they should take advantage of, or concerns that we had regarding their particular situation.
Some of the major areas of feedback from the family were:
  • More regular English language work with different members of the settlement team would have been appreciated. Having a regular English “class” in their apartment was very important to them and we should have been doing it more often and continue to do it into the second year.
  • Similarly, more support for the job search, including during the second year when they would be more prepared to look for work, would be appreciated 
  • They would have appreciated more advice regarding where to conduct their shopping, where to find the best bargains and how to use the Toronto public transport. [Although we did cover this it appears we did not do it as comprehensively as we should have] 
  • There was also feedback that they remained uncertain about how certain things, such as making dental appointments, should be executed on, which we had thought had been clearly communicated already. 

As a result of their feedback, our group has decided that in the future, with our next sponsorships, we will conduct a formal monthly review to ensure that we don’t take anything for granted and we ensure that no issues or unmet needs are left unaddressed as the settlement proceeds.

Highlights of feedback from members of the sponsorship group

Q2: What could we do better (Pre-arrival and/or post arrival)?
  • Clearer division of responsibilities post-arrival 
  • Pair up each family member with an RRP member for outings, English lessons etc. No need to always involve the whole family. 
  • Encourage family members to take on part time jobs early on 
  • Consider location closer to subway, not in Arabic environment 
  • Focus on different ways to improve their English (outside of ESL classes) 
  • Manage expectations of family for month 13 

Q3: How effective was the communication between our group and the newcomers? What improvements in this area should we consider?
  • Understand role and responsibility of volunteer vs professional interpreters 
  • Draw on a bigger pool of interpreters 
  • Email not a good communication method but other communication means such as text messages, What’sApp, Facebook messenger worked well 
  • Regular, formal check-ins with family with different group members to discuss progress, concerns 
  • Spend more time with the family post-arrival to clarify mutual expectations, roles and responsibilities 

Q4: What specific actions or approaches could we have done better to promote self-sufficiency and empower the newcomers?
  • Encourage them to take on part-time employment 
  • Encourage them to take on volunteer positions 
  • Be more active in English-language support for the family 
  • Earlier start of employment discussion, preparation of CV 
  • Manage expectations for month 13 

Q6: In terms of the RRP group overall, considering how we might be able to work more effectively, and in terms of our long-term future, do you have any suggestions regarding changes we should make in any of the following areas? Direction, Goals, Processes; Governance; Membership; Task-definition and assignments; Meetings; Decision-making process; Advocacy; Other
  • Defining governance, including membership guidelines/ how decisions are made. Clarifying vision and mission. 
  • We should re-visit team member roles, accountabilities and expectations of ourselves and of each other 
  • We should continue to support advocacy efforts on behalf of the private sponsorship model in general and its application to the Syrian refugee backlog in particular. 
  • Develop mechanisms to ensure engagement of members, to exclude members if needed, to bring in new members 
  • Take and circulate minutes at each meeting 
  • Continue meetings, perhaps on a more regular basis 
  • Clear delineation of roles and responsibilities of members 

Q7: Personal reflections - Please provide your thoughts on any of the following questions: What did you learn personally, what was most meaningful, memorable, about this experience?
  • It has been a wonderful personal experience both as part of the RRP itself and in getting to know the newcomers. I definitely feel like I have gained a lot more than I have given. Being a member of the group has connected me with terrific individuals that I might not have known otherwise. Our discussions have been sometimes difficult but it has felt like we have really worked as a team to arrive at decisions. And in a crazy world that seems to be getting crazier, it has felt empowering for our group to make a difference in the lives of these 8 people. 
  • The most memorable was the pick up on day on, and the small day to day interactions and light moments and I really enjoyed our Ripple team meetings 
  • I found it personally satisfying to assist the family to settle in Canada after the trauma they must have experienced over the past few years both inside and outside Syria. It's only one family from among millions of displaced Syrian refugees but what a difference our team has made in the lives of every member of the family. Our medical team members have been truly outstanding. 
  • Seeing the family so grateful to be here in a free country, and being received so warmly was a true pleasure. 
  • On the whole, this has been a really positive experience for me personally as I feel I have connected in a meaningful way with people with shared values. It has been an honour to tangibly assist with settling a vulnerable newcomer family. This journey has been an impetus for becoming involved with an advocacy organization and to learn about the problems with the Canadian Immigration system and to explore possible solutions. 
  • This has been one of the most meaningful experiences of my life and a real honour to work with such a great group of people. Has given me a lot to think about in terms of empowerment, interpersonal relationships, cultural issues, volunteering
  • Very glad to be involved, regretful that did not have more time to make myself available. Regretful also that I did not manage to make a meaningful personal connection with them. 
  • The most meaningful part has been to enable two families to have a new life, and a better hope for the future. Also, it is very special to feel part of a group, of a bigger community, and taking a small step into making the world a slightly better place. Doing something concrete to help instead of just complaining. The most memorable moments were the arrival of the family and the many beautiful moments we spend with them socially. The whole year was one big learning experience as everything we did was completely new to me. I am proud that we were able to weather many of the challenges that arose, and stuck together as a group, without a lot of conflict and disagreement. One disappointment was that a number of people in the group simply disappeared or were disengaged, especially when the going got tough, or just came to group meetings without engaging with the family. 
  • The friendship with people so very different from me in customs and values has been heart warming. On the other hand, I have come away with a renewed appreciation of the importance of making a contribution to others for both my own and the refugees mental health. Overall, I think that the joy of self sufficiency, contribution to the welfare of others and social participation is a right we need to help the newcomers to access. I am learning about the range of groups in Syrian society and their associated attitudes, and wonder whether the government could better help those on the list to come here to manage their expectations and to understand what will be expected of them in turn. 
  •  It was wonderful to be part of a team that helps to provide a safe haven and a new start for people in real distress. I learned that the barriers are larger than I had expected. 

Template for our self-evaluation, and for the newcomer’s evaluation of our work (in English and Arabic).

By Andrew FitzGerald